Talk to a person at PaidLine
Pick the inbox that matches what you need and a person will answer. We don’t use ticket forms, so you can just email us and keep the thread.
Most questions are already answered. Setup, calls, payouts, privacy — the help center covers all of it.
Search the help center →Not sure who to write to?
Pick what it’s about and we’ll point you at the right inbox.
- My calls aren’t working
- Setting up my number
- Where’s my payout
- A charge I don’t recognise
- Refunds
- My data or privacy
- A policy question
- Press or partnerships
- Something else
Where to write
Four inboxes, so your message lands with the people who can act on it.
Support
Anything to do with your number or your calls.
- Calls not connecting or forwarding
- Greetings, availability and rates
- Dashboard and account access
Billing
Anything with money attached.
- Payouts, earnings and transaction history
- Refunds and disputed charges
- Subscriptions, invoices and receipts
Legal & privacy
Our policies, and your data rights.
- Copies of your data, or deletion requests
- Questions about any policy or clause
- Law enforcement and formal notices
Everything else
Not sure which inbox? Use this one.
- Partnerships and press
- Feedback and feature requests
- Anything that doesn’t fit above
What to include
A first reply that solves it beats three that ask questions. Where it applies, tell us:
- Your name and PaidLine number
- What you expected to happen
- What happened instead
- When it happened, with rough times
- The phone and network you were on
- A screenshot, if there was one to take
We reply within one business day. Legal and law enforcement requests are handled in the order they arrive and may take longer.