What happens if a caller’s payment declines?

If a caller’s payment method cannot be pre-authorized, the call will not
connect.

PaidLine automatically pre-authorizes the caller’s payment method before every call to ensure that funds are available and the payment method is valid. If authorization fails — for example, due to insufficient funds, an expired card, or a declined transaction — the caller is immediately notified with a clear, friendly message explaining what happened and how to fix it.

The caller can then update or switch their payment method right away during the call flow. Once a valid payment method is confirmed, only then will the call proceed.

This pre-authorization system ensures a seamless, professional experience for callers and guarantees that Pros only receive calls from fully verified, paying clients.

At a Glance:

• Calls only connect after successful payment pre-authorization.
• Declined payments prevent connection — no partial or unpaid calls.
• Callers are instantly notified of payment failures and can update payment details.
• Protects both Pros and callers with a secure, verified process.