What is PaidLine’s refund policy for calls?

PaidLine aims to ensure fairness for both callers and professionals. Generally, calls that connect and exceed 30 seconds are considered completed and non-refundable, since real-time services were rendered.

However, PaidLine may, in its sole discretion, issue partial or full refunds on a case-by-case basis for verified technical issues, connection failures, or billing errors. Refund requests are handled promptly by our support team after verification and with the Pro’s consent (if required).

Pro Tip: If a caller reports a problem, encourage them to contact [email protected] directly — resolving issues through PaidLine keeps your reputation strong and ensures quick handling.

At a Glance:

• Completed calls (30+ seconds) are non-refundable.
• Refunds may be issued on a case-by-case for verified issues or billing errors.
• Processed through support after review and confirmation with Pro.