Help Center
Can I record a conversation?
For privacy reasons, PaidLine does not offer or support built-in recording features. If you ever wish to record a call for your own purpose, you must use a third-party call recording tool or service — and it is your responsibility to ensure full compliance with applicable laws and consent requirements. PaidLine does not access or store any user-generated recordings and is not liable for recordings made outside its system.
Call recording laws vary widely by jurisdiction:
• In the United States, most states follow either “one-party consent” (only one person on the call must consent) or “two-party consent” (everyone on the call must consent).
• In the European Union, GDPR requires that all parties be informed of and agree to recording, and that recordings be stored and processed lawfully.
• Other countries may have their own requirements around notice, consent, and data protection.
To stay compliant:
• Always inform and obtain clear consent from your caller before recording.
• Avoid recording payment discussions or personal data.
• Securely store and delete recordings in accordance with data protection best practices.
Failure to comply with consent laws can expose you to civil or criminal liability, so if in doubt, consult a qualified attorney before recording any conversation. The information provided herein is for general informational purposes only and does not constitute legal advice, is not a substitute for professional legal counsel and does not create any attorney-client relationship. Laws vary significantly by jurisdiction, and the information may not be up-to-date or applicable to your specific situation. You should not take any action based on this information without first consulting a qualified attorney in your jurisdiction.
Pro Tip: If you ever need a record a call for legitimate reasons, you can third party tools and services, but you should ensure you comply with all applicable laws in relevant jurisdictions.
At a Glance:
• PaidLine does not offer built-in recording
• If you record a call yourself, you must comply with applicable laws
• PaidLine is not liable for recordings made outside its system
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