Help Center
Do I permanently lose my PaidLine number if I cancel my subscription or account?
Do I permanently lose my PaidLine number if I cancel my subscription or
account?
account?
Whether or not you lose your PaidLine number depends on your account type and the reason for cancellation.
For Caller (Free) Accounts:
Free Caller accounts do not include a dedicated PaidLine number.
If you permanently delete your free Caller account, all your call and payment history will be permanently removed, but there is no PaidLine number to lose. You can always re-create a free Caller account later using the same email address.
For Pro (Paid) Accounts:
If you’re a PaidLine Pro with an active Pro subscription and decide to cancel or close your account:
• When you cancel your Pro subscription but keep your account active, PaidLine will hold your PaidLine number for a limited grace period (as described in PaidLine’s policies in effect at that time).
You can reactivate your plan during this period and keep your same number without interruption.
• If you permanently delete your Pro account, or if the grace period expires without reactivation, your PaidLine number will be released back into circulation and may become available to other users. Once released, it cannot be recovered.
If you think you may return, consider downgrading to a free plan instead of deleting your account. This preserves your data and settings so you can resume service later, although your original number may no longer be available after extended inactivity.
Pro Tip: If you cancel but plan to return soon, reactivate your account
within the grace period to retain your PaidLine number and avoid service
disruption.
disruption.
At a Glance:
• Caller accounts don’t have PaidLine numbers to lose.
• Pro users keep their numbers during an active plan or grace period.
• Numbers are released if an Pro account is permanently deleted or if your subscription is cancelled (beyond a limited grace period)
• Reactivating prior to the expiration of a limited grace period preserves your original PaidLine number.
• Downgrading to a free caller plan keeps your data for future reactivation.
Can't find what you're looking for?
Send us an email. Please email us your name, phone number, problem/issue and availability Mon – Fri 9am – 5pm EDT.