The limits exist for a reason — they keep billing predictable, fraud detection effective, and pre-authorization amounts reasonable. Within that range, you have full control.

The standard range

  • Minimum: $0.10/min — supports introductory rates, promotional pricing, and high-volume Pros who prefer scale over rate
  • Maximum: $100/min — accommodates premium specialists, on-demand experts, and high-stakes consulting

You can set, change, and re-change your rate anywhere within this range as often as you want. No approval needed, no cool-down period. See How do I set or change my rate?

If you need to charge more than $100/min

Some specialized situations justify higher rates — emergency legal counsel, M&A advisory, on-demand C-level expertise. PaidLine reviews these case-by-case.

To request a custom rate above $100/min:

  1. Contact support from your account email.
  2. Describe the rate you want and the use case — what kind of calls, what kind of clients, what makes the rate appropriate.
  3. The team reviews and responds, usually within a few business days.
  4. If approved, your custom rate is enabled in your dashboard.

Why limits exist at all

Two reasons. Pre-authorization: PaidLine holds an expected charge amount on the caller's card before connecting. Very high rates create very large pre-auth holds, which trip bank fraud filters. Caller protection: a hard cap prevents accidents (typos, misconfigurations) that could result in genuinely surprising charges. Custom approvals exist for legitimate above-cap rates while keeping the default safe.