Calls
Everything about how callers reach you, pay you, and how the call itself works. Sixteen articles on routing, billing, missed calls, callbacks, pricing, and the 30-second grace period.
All articles
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How can callers pay to reach me?
Caller dials, confirms your rate, enters card. Card is saved for future PaidLine calls. Pre-auth before each call, automated billing.
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How can callers reach me?
They dial your PaidLine number from any phone. Greeting → confirm rate → authorize payment → call connects.
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What if I miss a call to my PaidLine number?
Missed calls are never billed. Get an instant notification, then call back through PaidLine — privacy intact, still paid for your time.
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What if I’m busy when I receive a call?
PaidLine handles it gracefully — caller hears a polite
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What if I decline an inbound call?
Caller hears a polite "unavailable" message and is not charged. The declined call still logs in your dashboard with their extension.
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Will callers be able to leave voicemails?
Not yet — coming soon. PaidLine intercepts calls before they hit your carrier voicemail in 99%+ of cases.
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Do callers pay any fees on top of my rate?
Yes — a flat $1 connectivity fee per call, on top of your per-minute rate. Both are confirmed before the call connects.
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Can I make outbound calls and still get paid?
Yes — same per-minute billing on outbound calls. Use the caller's extension or saved vCard. Client's saved card is charged automatically.
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Can I offer free calls?
Not as a formal feature today. Calls under 30 seconds are unbilled (grace period). Feedback on free-call support welcome.
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Where can I see my call history?
Dashboard → Calls. Pro view (earnings) and Caller view (payments). Toggle between them anytime if you use both roles.
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How much should I charge callers?
Start from your target hourly rate ÷ 60. New: $1–$3/min. Established: $5+/min. High-demand: $10–$20/min. Adjust as demand grows.
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Does PaidLine impose a minimum or maximum rate?
Yes — $0.10/min minimum to $100/min maximum. Need higher? Contact support for custom approval.
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Why aren’t the first 30 seconds of each call billed?
First 30 seconds are free — a grace period to confirm audio, identity, and timing. Calls under 30 seconds aren't billed at all.
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What does my caller ID show on incoming calls?
Your own PaidLine number appears as the incoming caller ID. Save it in your contacts to avoid spam filters.
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What caller ID do clients see on outbound calls?
Your PaidLine number — not your personal one. Outbound calls and callbacks both preserve privacy and bill at your standard rate.
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How do I return a missed call?
Dial your PaidLine number + caller's unique extension. Or use the saved vCard. Caller is billed at your standard rate.