Transactions, Payments & Payouts
How do I access my transaction history?
Updated
1 min read
Your transaction record lives in one place and stays up-to-date automatically. No reports to request, no monthly statements to wait for.
What's tracked
- Earnings — every completed paid call, with gross amount, platform fee, and net
- Payouts — every monthly bank transfer
- Refunds — any case-by-case refunds, with reason and date
- Status — Pending, Processing, Completed, or Failed for each entry
Per-transaction detail
Every entry includes:
- Timestamp (call start time or transfer time)
- Transaction type (call earning, payout, refund)
- Unique reference number — useful for support tickets and reconciliation
- Amount and currency
- Related call ID (for earnings) or bank-transfer ID (for payouts)
Export
Click Export in the top-right of the Payments view to download an Excel file of all transactions. You can filter by date range first (last month, last quarter, year-to-date, custom range) — the export reflects what you've filtered.
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