Transactions, Payments & Payouts
How callers pay, how you get paid, how to view and export transaction and payout history, and how refunds work — for calls and for subscriptions.
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What payment methods does PaidLine accept?
Visa, Mastercard, and American Express. Tokenized and saved across the platform — callers enter their card once.
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How do I get paid my earnings?
Earnings post instantly after each call. Payouts run monthly to your linked U.S. bank account — no invoicing, no manual steps.
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When do I get paid my earnings?
Monthly. Payouts process on a business day near the middle of each month for the prior month's earnings.
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How do I access my transaction history?
Dashboard → Earnings → Payments. Every transaction, timestamped, with reference IDs. Export to Excel anytime.
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How do I access my payout history?
Dashboard → Earnings tab. Every payout with amount, date, method, status. Failed payouts auto-retry once corrected.
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Will callers receive a receipt?
Yes — every caller automatically gets a digital receipt after each completed call, by email and in their Call History.
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What happens if a caller’s payment declines?
The call doesn't connect. The caller gets an instant message and can update their payment to retry — protecting Pros from unpaid calls.
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Can I donate my earnings to charity?
Not yet a built-in feature, but planned. For now, donate manually from your bank after your monthly payout lands.
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What is the refund policy for calls?
Calls over 30 seconds are generally non-refundable. PaidLine reviews technical issues and billing errors case-by-case.
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What is the refund policy for subscriptions?
30-day money-back on initial signup. After that, cancel anytime to stop renewal; no partial-year refunds. Errors: case-by-case.