PaidLine's refund policy for calls reflects a basic fairness principle: you delivered a real-time service, you should be paid for it. Exceptions exist where the service genuinely failed.

The default rule

Once a call connects and exceeds 30 seconds, it's considered a completed service and is non-refundable. The Pro spent that time. The caller received it.

The built-in protection

Calls under 30 seconds are never billed — that's the free grace period, designed exactly so wrong numbers, audio-test moments, and "is this a good time?" check-ins don't result in a charge. See Why aren't the first 30 seconds billed?

When PaidLine may refund

Case-by-case, at PaidLine's discretion, with the Pro's consent where required:

  • Verified technical issues — call drops, severe audio quality, system failures on PaidLine's side
  • Connection failures — call connected but neither party could hear or speak
  • Billing errors — wrong rate applied, duration miscalculated, duplicate charge
  • Fraud or platform misuse — calls that violated rules of conduct

How a caller requests a refund

Callers contact support with the call reference number (from their receipt) and a description of the issue. Support reviews each case promptly.

What this means for you (Pro)

If PaidLine refunds a call, the refund amount is deducted from your next monthly payout (netted against subsequent earnings). You're notified before any refund is processed where your consent is required.