Declining a call works the same as not picking up — the caller is treated gracefully, you stay in control, and the record persists in your dashboard for follow-up.

What the caller experiences

  • Polite message: you're unavailable, please try again later
  • No charge — payment never authorizes
  • Option to leave a vCard exchange request if you've spoken before (so they can save your PaidLine details for next time)

What's logged for you

Identical to a busy or missed call. Dashboard → Calls shows:

  • Caller name (registered Callers) or unique ID
  • Timestamp of the decline
  • Unique extension for callback

Decline vs. Unavailable mode

Two different tools for two different situations:

  • Decline: in-the-moment rejection of a specific call. They can try again immediately.
  • Unavailable mode: blanket setting. Every inbound call hears "try later" without ringing your phone. Best for vacations, focus blocks, or sleep.

If you'll be unable to take calls for any extended period, switch to Unavailable — it spares you the decline taps and spares callers from repeated attempts.